At Affinity, our priority is to effectively manage your IT equipment in order to keep them safe and optimised so you can stay secure and productive.
One-way we do this is by leveraging a product called Datto Remote Monitoring and Management (RMM) to manage and protect your business. We use this platform to deliver premier monitoring and management services for your technological assets which, in turn, provides a better service and reduces downtime which could potentially disrupt your business. All of this gives you peace of mind, keeping your business focused on what it does best.
Here are the top 4 reasons why remote monitoring and management will benefit your business and keep it disruption free:
- Proactive Support: Using the RMM, we can diagnose potential issues even before they become a problem. Once an issue is identified, we can then proactively resolve most issues before your business is affected.
The ability to do real time monitoring allows us to keep all your technology assets (compatible devices, applications, networks, systems) running smoothly all year round. The RMM is always switched on, meaning assets like your servers, business critical computers and any other devices you have up and running are fully protected.
The RMM also allows us to automate software patching of devices and applications. We can track the status of your devices to make sure that they are all properly supported and compliant with your internal policies for patching, for example with Anti-Virus protection.
- Rapid Response: When a particular issue or situation arises, we are able to assess the equipment instantly so we can give it the focused attention required to minimise any disruption.
The RMM enables us to remotely connect to your devices from any location within a matter of seconds, eliminating the need for us to be on site to fix many issues you may have.
With instant and remote access from anywhere, it gives us the ability to run tests, even after businesses hours to further minimise the disruption to your business. With automated remediation capabilities, we can pre-programme the system to automatically fix any common errors you have with your systems with zero interruption to your business.
- Actionable Insight: Technology isn’t simply a cost or asset within your business; it is a major investment! With our support, we can arm you with the insight you need to see how your investments are performing. We can give you the opportunity to make fact-based decisions about when to repair, upgrade or replace your assets.
The RMM can complete thorough audits of every device in your business, every little activity across the network giving you clear visibility of your IT equipment. We can capture everything from hardware to software to license information and track any key system changes daily. We can also produce detailed reports that are easy to understand and will be unique to your business. These reports allow you to see which devices are having the most issues, which ones might not be up to date with the latest security patches and even if devices are coming to the end of their warranty. Our goal as your MSP is to supply you with the information you need to make great business decisions backed up by data.
- World Class Security: Now, more than ever, it is essential to make sure that your IT infrastructure is protected. Part of a multi-tiered approach, our RMM plays a critical role and has built in comprehensive security measures at every point.
The back-end of the platform is built within the world class Amazon Cloud and is protected by external threats with a tried and tested hardened cloud infrastructure. Multi-factor authentication is in place, which safeguards access for each individual user. Security controls and privacy mode can be enabled to prevent unauthorised access to devices. With the privacy mode enabled, the user must grant permission before their device is accessed by one of our technicians for remote support.
Our RMM gives us the visibility and control which we need to effectively manage and support all aspects of your IT infrastructure. We are confident that we can keep your technology assets optimised and eliminate any disruptions to your operations while keeping your business data safe.