Our highly regarded and close knit team is based in our Sheffield Head Office.
Would you like to join the Affinity Family?
Could you top our Account Manager Leaderboard or be a future Engineer of the Month?
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Hi, I’m Colin, MD at Affinity.
As part of our sustained growth strategy we are currently recruiting 1st and 2nd Line Engineers for our team. In return for your effort and commitment we promise to support you and invest in your development.
Are you interested in Azure or 3CX?
Why not help us build on our partnerships with 3CX and Microsoft! With us, the learning will never stop!
You will have dedicated monthly training time to help you to reach your potential, developing the skills to implement and support innovative solutions.
Our technical team has regular weekly meetings to deliver customer feedback and discuss recent events. Everyone here has a voice and we want to hear what you have to say, it’s a real opportunity to make suggestions for improvement but monthly 121 sessions with your team leader will give a more private option if you prefer.
Have a read through the role break down below and if you think you might feel at home here then get in touch.
Take Care
Colin
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2nd Line Engineer
To support our continued growth we are looking for a 2nd Line Technical Services Engineer.
Experienced in the support and implementation of IT and Telecoms solutions, the ideal candidate will be familiar with the nuances of client facing service delivery with a similar MSP/telecoms provider.
You will need strong skills across Windows Server in addition to Active Directory, Exchange, Office365, Desktops, Firewalls, Routers, Switches and Wireless.
The engineer will get involved in day to day support on a reactive and proactive basis. Project work will be a large part of the role and previous experience of client facing employment is essential. Desirable but not essential skills would include 3CX, AutoTask PSA, Datto RMM, Hyper-V, VMWare, ESET, Azure, MAC.
Responsibilities
Work with other functions within the company to communicate with all stakeholders in customer’s projects and support services
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to customers to facilitate support and project implementation
Log and manage support cases on our AutoTask platform
Provide support via Telephone and Remote Control.
Take part in the delivery of technical solutions for customers. In some cases you will ‘own’ the project.
Qualifications/Skills
ITIL IT Service Management.
Windows Server Installation, Support and Administration.
Windows Desktop Support for versions 7 to 10.
Office 365 and Exchange Server Support and Implementation.
3CX Cloud and On Premise.
Calm and Patient Personality.
Able to communicate at all levels.
Willingness and ability to travel.
Full clean driving license.
Ideally educated to degree standard
If you like the sound of Affinity and the role, don’t be shy, click the button below to apply!!
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1st Line Engineer
With experience of ticket logging and triage in an IT environment you will be surrounded by our friendly, supportive team. Ideally you will have experience in an MSP environment but this is not essential.
You will need existing skills in using and supporting Windows, with an understanding of Office365, Desktops, Firewalls and Networking.
You will be handling initial customer support requests and as their initial point of contact you will make sure that any issues are handled quickly and that the client is updated.
Responsibilities
Log and update tickets on our ticketing system, we use Autotask.
Provide a first point of contact for customers via Phone, Email or
Ticket.Help us achieve customer delight by providing a friendly, helpful service.
Provide basic remote troubleshooting.
Update our client documentation as required.
Prevent tickets from becoming stale.
Take part in the delivery of technical solutions for customers.
Review our RMM dashboard regularly and react accordingly as per our
documented Standard Operating Procedures.Qualifications/Skills
Experience using a Ticketing System.
Experience providing support via remote tools.
Office 365 experience, working with and supporting.
Calm and Patient Personality.
If you can translate Geek talk then that’s a bonus!
Click the button below to apply and get one step closer to Affinity’s Pizza Friday!!
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