We regularly recruit new team members bringing fresh ideas and invest in training to ensure we deliver successful and innovative solutions.
2nd Line Engineer
To support our continued growth we are looking for a 2nd Line Technical Services Engineer to join our highly regarded, close-knit technical team.
The team is based in the Sheffield Head Office but sites visits are involved.
Experienced in the support and implementation of IT and Telecoms solutions, the ideal candidate will be familiar with the nuances of client facing service delivery with a similar MSP/telecoms provider.
You will need strong skills across Windows Server in addition to Active Directory, Exchange, Office365, Desktops, Firewalls, Routers, Switches and Wireless.
The engineer will get involved in day to day support on a reactive and proactive basis. Project work will be a large part of the role and previous experience of client facing employment is essential. Desirable but not essential skills would include 3CX, Hyper-V, VMWare, ESET, Azure, MAC.
Work with other functions within the company to communicate with all stakeholders in customer’s projects and support services
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to customers to facilitate support and project implementation
Log and manage support cases on our MS Dynamics platform
Provide support via Telephone and Remote Control.
Take part in the delivery of technical solutions for customers. In some cases you will ‘own’ the project.
ITIL IT Service Management.
Windows Server Installation, Support and Administration.
Windows Desktop Support for versions 7 to 10.
Office 365 and Exchange Server Support and Implementation.
3CX Cloud and On Premise.
Calm and Patient Personality.
Able to communicate at all levels.
Willingness and ability to travel.
Full clean driving license.
Ideally educated to degree standard
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